Perhaps my largest problem with IM is the inability to know who you're talking to without some other form of either authentication or identity confirmation.
For instance, this afternoon two people contacted me on IM who refused to give their real name (one was posing as Hillary Clinton . . . ) or a legitimate reason contacting me (not an exclusive or). It's just common courtesy to provide one or the other. Anyone who doesn't do one or the other I block out of hand.
My best advice: get in touch via another method first, then if warranted go for chat. For instance, I am on the Ubuntu Forums and have my IM's up. If you want to IM me to ask an Ubuntu question, please PM me through the forums first with an explanation of why and the nick you'll use to contact me so when you IM me I know not to kick you out of hand.
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